Contact Us

Contact us to make your appointment on
03 9419 1166.
Our opening hours are Monday to Thursday 
8.30am-5.00pm and
Friday 8.30am-4.00pm.
We always aim to have appointments available 
within 24 hours.
 

 

Making An Appointment

To make an appointment obtain a current referral from your GP or specialist*.

The referring health professionals are kept informed of all diagnoses and the treatment plan. The referral will also enable you to be eligible for a Medicare rebate on certain services. Melbourne Breast Unit referrals are available from most GP clinics and can also be downloaded here.  

*Please note: A referral for a consultation from your GP is valid for 12 months. A referral for a consultation from a Specialist is valid for 3 months. A referral for imaging studies (e.g. mammogram and/or ultrasound) is only valid for 3months from the date of your first visit to the clinic. All imaging must be performed within 3 months of first presenting the referral. 

Attending My Appointment

You will be greeted by our friendly reception staff upon arriving at MBU and your details will be recorded. Our comfortable waiting room has magazines and refreshments while you wait to be seen for your appointment.

The average duration of patient visits varies, depending upon the complexity of the case and whether it is a new patient appointment or a review appointment. Our reception staff and booking staff are happy to advise you on this when making a booking or on the day of an appointment. Tests are evaluated and discussed with you while you are still present at the Clinic.

After my appointment

A written report is sent to your referring doctor within one week after your visit or earlier, if required urgently. When necessary, your referring doctor will be contacted by the Breast Specialist on the day of your visit.

Should any additional tests be required, our nursing and administrative staff will help in organising these appointments.

My Appointment

  • On the day of your visit please arrive 10-15 minutes before the allocated time.

  • Please do not wear any perfume, spray deodorant or talcum powder and wear comfortable clothing.

  • Please try and forward all new referrals to our clinic prior to your appointment. If you are a returning patient, please make sure you have a valid referral on file.

  • For additional information on referrals and fees please contact our staff on 03 9419 1166

Quality Of Care and our patients experience

 

We believe patients should have a central point of contact when facing any breast issues or diagnosis. We are co-located with a private diagnostic facility. Our team, which includes breast surgeons, radiologists and pathologists, uses an integrated approach to diagnostic assessment, which is of the highest standard using current training and modern equipment. 

Our patient-centered focus is the key to our success and we are committed to consistently meeting our patients’ needs and exceeding their expectations. 

At the Melbourne Breast Unit we believe each patient should receive personalised appointments to ensure your concerns are dealt with appropriately. 

 

Our breast care nurses have received specialised training in assessment of the emotional needs and support needs for each individual patient. We are also involved in an extensive network of support services to support each individual and their needs.

We strive for excellence in all aspects of our organisation; in the continual quality improvement of the services we deliver, and in the way we operate within the healthcare industry and the wider community.

Staff performance and patient experience is continually monitored through the use of patient surveys and feedback forms. We encourage you to contact us to provide any feedback you may have about our services or to share your experience with us.        

Contact us here.

 

approach

Got a question? We can help.


The Melbourne Breast Unit has compiled a list of questions we feel are asked freqently. If the answer to your query is not below please do not hesitate to contact us.

Preparing in advance for consultations with doctors and other healthcare professionals can assist you in gathering useful information and preventing feelings of being overwhelmed. This may help you to better understand your diagnosis or treatment options. Consider bringing along a trusted person with you to the medical appointments. They can provide an extra set of ears, ensure that all questions are satisfactorily answered, and can provide you with support.

FAQ's For Patients

Patient Resources

Patient information

We have added some of our patient information resources for your viewing. These will guide you through aftercare following a procedure, as well as information about our clinic and other organisations which may be of interest to our patients.

Multidisciplinary Team Meeting Information 

Additional information about our Multidisciplinary meetings. This includes why it’s important and who attends this meeting.

Oncology Appointment Information

Additional information about your first visit with your Oncologist. This includes what to expect during the initial consultation, the fee schedule and how to contact us prior to your appointment. 

Post-Operative care following a Mastectomy

Additional information available soon

Post-Operative care follwing a Breast Conservation Surgery

Additional information available soon

Caring for your Drain Tube at home

Information on how to care for your Drain Tube at home, and contact details for further support.

Epworth Foundation

Epworth Medical Foundation raises funds to purchase state-of-the-art technology, build world-class facilities, conduct research and provide innovative services. When you donate to the Foundation, your generosity is used to directly benefit our patients. More than half of all medical equipment at Epworth HealthCare is funded by the Foundation, and 80 percent of the medical research.

Epworth Rehabilitation Program

The Epworth Rehablitation Program is one of the largest private sector rehabilitation services in Victoria. They offer a number of programs for breast cancer patients including a specialised program for women with localised breast cancer. Patients attend the program both during and following the completion of their acute treatment.It is the ENHANCE program. Please follow the above link for further information about this service.

The OTIS Foundation

The OTIS Foundation provides retreat accommodation at no cost to those living with the challenges of breast cancer. They aim to provide immediate relief to people who need a short-term break away. 

 

Patients' Rights

The Australian Charter of Healthcare Rights

The Melbourne Breast Unit operates in accordance with The Australian Charter of Healthcare Rights (ACHR), established by the Australian Commission on Safety and Quality in Health Care.

The ACHR addresses the rights of all consumers of the Australian health system. These rights are crucial in ensuring, wherever and whenever care is provided, it is of high-quality and is safe. They indicate what you, as the patient, can expect from the Australian health system. To view the full list of rights click here.